Terms and Conditions

1. Our Estimates and Pricing

We use upfront pricing. That means you receive one clear price for the work, agreed before we begin. The price you approve is the price you pay, unless you ask for additional work, we discover something that changes the job, or local code requires extra steps. We always tell you before anything changes.

An estimate is our current price for the work described. It is not a guarantee against conditions hidden behind walls, under floors, or underground. If we find those conditions, we stop and give you a new price before continuing.

2. Scheduling and Appointments

• We aim to arrive within the window you are given.
• If you need to reschedule, please let us know as soon as you can so we can open the slot for another homeowner.
• If you are not home when we arrive, we will call and text to reschedule at no charge.

3. Emergency Service

We respond to emergencies 24 hours a day, 7 days a week across our service area. Emergency calls may carry a different rate than regular appointments. We confirm that rate with you before dispatching anyone.

4. Financing

Financing, including 0% introductory offers, is provided by third party lenders on approved credit. Approval, rates, and terms are decided by the lender, not by us. We help you check options on any estimate that includes sewer work, repipes, water heaters, and other larger projects.

Financing agreements are separate from our work agreement. Review the lender's terms, including the interest rate after any introductory period, before accepting.

5. Workmanship

We stand behind the work we do. Our technicians complete each job carefully and clean up before they leave. If a covered issue appears in work we performed, let us know and we will make it right according to the warranty terms on your invoice and state law.

6. Your Home and Safety

Our team wears protective shoe covers when asked, uses drop cloths, and keeps the work area tidy. We carry licensing and insurance as required by the State of Texas, and our master plumber license number is MPL# 40203. If something is ever damaged as part of our work, tell us right away so we can put it right.

7. Communications

By requesting service, you agree we may call, text, or email you about your request and appointments. Text messages can be stopped any time by replying STOP. Standard message and data rates may apply. This consent is separate from any consent you give to other companies.

8. What Is Not Covered

• Problems the technician could not reasonably see before work began
• Damage from previous work done by other companies
• Changes in local plumbing codes that come into effect after your estimate
• Wear and tear, or issues caused by misuse

9. Our Responsibility

We perform all work with reasonable skill and care, following Texas law and manufacturer instructions. Our responsibility for any claim is limited to the work and materials covered by your invoice, as described in the warranty on that invoice.

10. Governing Law

These terms are governed by the laws of the State of Texas. Any dispute will be handled in the courts of Texas.

11. Questions?

If anything here is unclear, ask us before work begins. We would rather answer questions up front than surprise you later.